Limitation of Liability Client is solely responsible for the editorial content of the material included on its website. Accordingly, client agrees that it will defend and indemnify (hold harmless) HME Providers, Inc. from any suit, demand, or claim resulting from the editorial content of the website. Client represents to HME Providers, Inc. and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to HME Providers, Inc. for inclusion in client’s web site are owned by client, or that client has permission from the rightful owner to use each of these elements, and will hold harmless, protect and defend HME Providers, Inc. and its subcontractors from any claim or suit arising from the use of such elements furnished by the client. HME Providers, Inc. will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with the projects that we developed. HME Providers, Inc. reserves the right to change/update policy, services, and prices without liability. If you have any questions regarding HME Providers, Inc. Design policy please contact us by phone 877-819-8701, or e-mail customerservice@hmeproviders.com. Policies Payments Payment Options Monthly Statements Overdue Accounts Plan Changes Change of Address Suspending an Account Pause in project development/hosting Cancelling an Account Payments: Monthly fees are generated on the 1st of each month to cover service from the first to the last day of the current month. Automatic credit card and bank withdrawals are processed the first week of the month. A $30 service charge is levied for returned schedules (whether NSF, closed bank account, frozen funds, etc.) Payment Options: Subject to some restrictions, payment options include: Automatic bank withdrawal Automatic credit card debit (Visa, Mastercard, Discover & American Express) Checks Money Orders Online By mail Banking or credit card information changes for the current month's withdrawal must be received 5 days prior to withdrawal date. Please contact us at 1-877-819-8701 to make any changes to your billing information. Statements: Statements are mailed or emailed in the middle of each month to cover service from the first to the last day of the current month. Statements are dated on the 1st of the month. Overdue Accounts: If payment has not been received or contact made within 30 days of your account running behind, you will be contacted by a billing specialist to get your account caught up to date. Once payment has been made, your account will be reactivated. If your account consistently runs behind, you may be required to maintain a credit card on file for future service. Plan Changes: Plan changes are processed on the 1st of each month. Please submit any plan change requests before the beginning of the month. Change of Address: We require 10 days notice, by phone or email for change of address requests to ensure minimal disruption of your Internet Service. Suspending an Account: Your Internet service can be put on hold for non payment, but will be reactivated once payment has been made. Your data will not be lost but will not be available to you or the public until your payment has been made. We will notify you by e-mail if your payment fails. It is your responsibility to make sure we have a current email address. Pause in project development/hosting A request to pause project development must be made in writing to HME Providers, Inc. and include the signature of the authoritative client. The delay will not exceed a period of 30 days. Unless other arrangements are made between both parties, HME Providers, Inc. will assume any delay requested by the client that exceeds the 30-day period a cancellation, and hence will charge for the number of hours accumulated in project development before the request to pause is made. Cancelling an Account: You can cancel your account at any time. Cancellations must be submitted in writing to verify accurate disruption of service. Cancellations can be mailed or faxed to the address below. Cancellations are processed at the end of each month. For additional details, please contact us at: 877-819-8701 Fax: 321-267-5582 8855 Grissom Parkway Titusville, FL 32780 customerservice@hmeproviders.com Jennifer Sowards HME Providers, Inc. jsowards@hmecorporate.com 321-267-7432 Ext. 222